Terms and Conditions for Gardening Services

These Terms and Conditions set out the basis on which Gardeners West Hendon provides residential and commercial gardening services in the UK. By making a booking, accepting a quotation, or allowing work to begin, the customer agrees to these terms. They are intended to create a clear and fair framework for both parties, covering what is included in the service, how bookings are confirmed, how payment is handled, and what happens if a job must be changed or cancelled. These terms apply to a wide range of garden work, including routine maintenance, lawn care, pruning, planting, clearance, and related outdoor services.

In these terms, “we”, “us”, and “our” refer to the gardening service provider, and “you” or “the customer” refer to the person requesting the service or the person responsible for payment. We may update these terms from time to time, and the version in force at the time of booking will normally apply. Any special written agreement made before work starts will take priority over these general terms if there is a conflict. Nothing in these terms affects your statutory rights under UK law.

We aim to deliver a professional and reliable service, but gardening work can be affected by weather, seasonal conditions, plant health, access limitations, and the state of the garden itself. Because of this, estimates and descriptions of work are based on the information available at the time of quotation. If we discover that the condition of the garden differs materially from the details supplied, we may revise the scope, timing, or price of the service, provided we explain the reason clearly before continuing.

Booking Process

Bookings are usually made after an enquiry, site review, or assessment of the customer’s requirements. A quotation or estimate may be issued before the booking is confirmed. For recurring maintenance, the service may be arranged as a one-off visit, a scheduled plan, or a seasonal programme. A booking becomes binding once the customer confirms acceptance of the quotation, proposed date, and terms, or once we begin work following verbal or written approval. Gardeners West Hendon reserves the right to decline any request where the work is outside our normal service range, cannot be delivered safely, or would require specialist contractors.

It is the customer’s responsibility to provide accurate information when booking. This includes, where relevant, access details, garden size, known hazards, water supply, power access, restrictions on working hours, pet arrangements, and any protected or delicate plants that require particular care. If the customer fails to disclose important information, we may need to amend the service or charge additional costs where reasonable. We may also suspend work if access is not available, if conditions are unsafe, or if the garden contains concealed risks such as broken glass, sharp objects, unstable structures, or hazardous materials.

We may need to reschedule a booking due to severe weather, staff illness, equipment failure, legal restrictions, or other events outside our control. Reasonable notice will normally be given where possible, and we will attempt to arrange an alternative date. If a customer asks to change the appointment, we ask that notice is given as early as possible. Repeated changes or failed access may lead to an administrative charge, especially where a team, vehicle, or machinery has already been allocated.

Payments and Invoices

Unless otherwise agreed in writing, payment is due in accordance with the quotation or invoice issued for the service. For one-off jobs, payment may be required on completion, while larger works may require a deposit or staged payments before, during, or after the work. We may ask for advance payment where materials must be purchased, where the booking is for a substantial project, or where the customer has requested a reserved time slot. The agreed payment terms will always be stated before work begins.

Invoices must be paid in full by the due date shown. If payment is not made on time, we may charge interest and recovery costs where permitted by law. We also reserve the right to pause future services until outstanding balances are settled. If part of the invoice is disputed, the customer should pay the undisputed amount by the due date and raise the issue promptly so that we can review it. Set-off or deduction from payment is not permitted unless agreed in writing or required by law.

Quoted prices normally include labour and standard equipment, but they may exclude specialist disposal charges, materials, parking fees, congestion or access costs, and additional work not included in the original scope. If the customer requests extra tasks during the visit, we may quote separately or adjust the invoice accordingly. Gardeners West Hendon will always aim to keep additional charges transparent and proportionate, and we will not charge for extras without a valid reason.

Cancellations, Delays, and Refusals

The customer may cancel a booking by giving reasonable notice before the agreed start time. If cancellation occurs too close to the appointment, we may retain any deposit or charge a cancellation fee to recover genuine losses, especially where staff have been scheduled or materials purchased. If a repeat appointment is cancelled after work has already commenced, the customer may be charged for work completed up to the time of cancellation, plus any unavoidable costs already incurred.

We may cancel or refuse to continue a booking if the site is unsafe, the customer fails to provide access, abusive or threatening behaviour occurs, or the work requested is unlawful or outside our competence. We may also stop work if it becomes clear that the expected service cannot be completed without damaging property, breaching regulations, or creating an unreasonable risk. In such cases, we will usually explain the reason and, where appropriate, propose an alternative arrangement.

If work is delayed because of weather, traffic, shortages of materials, or events outside our control, we will use reasonable efforts to complete the service within a sensible timeframe. However, we do not accept liability for delay caused by circumstances beyond our control. In particular, garden services may need to be postponed where rain, frost, high winds, or ground conditions make work impractical or unsafe. Any rescheduled visit will be arranged with fairness to both parties.

Service Standards and Customer Responsibilities

The service will be carried out with reasonable skill and care, in line with normal UK standards for garden maintenance and related work. Our team may use hand tools, powered equipment, and other necessary materials appropriate to the job. We will aim to protect lawns, borders, paths, and other surfaces as far as reasonably practicable, but the customer accepts that general gardening work can involve disturbance to soil, cuttings, and surrounding areas. Minor marks, scuffs, or compression caused by normal access or equipment use do not automatically amount to negligence.

Customers should ensure that the work area is reasonably accessible and that children and pets are kept away from the working zone while the service is in progress. Any fragile items, ornaments, plant labels, irrigation fittings, hidden cables, or garden furniture that may be affected by the work should be moved or clearly identified before the visit. We are not responsible for items that were not disclosed, secured, or removed where a reasonable person would have taken steps to protect them.

Where the customer asks us to work around specific plants, features, or structures, those instructions must be clear and practical. We may decline instructions that are unsafe, impossible, or inconsistent with proper horticultural practice. If a customer requests a particular outcome, such as a reduced hedge height, a specific pruning style, or selective clearance, we will follow those instructions as closely as possible within the limits of plant condition, season, and reasonable care.

Liability and Limitations

We accept responsibility for loss or damage caused by our negligence, but our liability is limited to the foreseeable loss directly caused by our breach of these terms, subject to any rights that cannot legally be excluded. We do not exclude liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited under UK law. Outside those exceptions, we are not responsible for indirect loss, loss of profit, loss of enjoyment, or business interruption arising from the service.

Plants, turf, hedges, and trees are living material and may react unpredictably to pruning, cutting, transplanting, or seasonal change. We cannot guarantee that every plant will survive or recover in the same way after treatment, especially where the plant was already weak, diseased, overgrown, or affected by weather. Any advice we give is offered in good faith, but the customer remains responsible for deciding whether to proceed with suggested work. We are not liable for natural plant decline or for pre-existing conditions that were not caused by us.

If we damage property through proven negligence, we may at our option repair, replace, or pay compensation up to the reasonable value of the loss, taking into account the condition and age of the item. The customer must take reasonable steps to reduce any loss and notify us promptly of any issue. Claims reported long after the event may be harder to assess fairly, so early notification is important. Nothing in these terms prevents either party from relying on the remedies available under UK consumer or contract law.

Waste Regulations and Garden Waste Handling

All garden waste generated during the service, such as grass cuttings, leaves, branches, and hedge trimmings, will be handled in accordance with applicable waste regulations. We will either remove waste ourselves, leave it in agreed areas for composting or collection, or place it in containers designated by the customer, depending on the arrangement made in advance. The customer should not assume waste removal is included unless this is expressly stated in the quotation or invoice. Additional waste handling may be charged separately.

We will take reasonable care to sort and dispose of waste lawfully and responsibly. However, if we discover mixed waste, contaminated waste, or materials that require special handling, we may need to charge extra or refuse removal. Hazardous items, including chemicals, asbestos, clinical waste, oils, fuel, and treated materials that are not garden waste, are excluded unless specifically agreed in writing and handled in compliance with the law. We do not knowingly transport or dispose of waste unlawfully.

The customer warrants that any waste or items left for collection are lawfully present on the property and that we are authorised to remove them. If the customer asks us to dispose of items that are not normal green waste, the customer must identify them clearly and ensure they are safe and lawful to transport. Where required, documentation may be provided or requested to support proper waste transfer and disposal. We reserve the right to refuse waste that would breach regulations or create an environmental or safety risk.

Intellectual Property, Data, and General Provisions

Any written materials, pricing structures, service descriptions, and job-specific documentation produced by us remain our property unless otherwise agreed. The customer may use such documents only for the purpose for which they were provided. We may keep service records for administration, accounting, quality control, and legal compliance. Any personal data will be handled in line with applicable UK data protection law and used only for legitimate business purposes connected to the service.

If any part of these terms is found to be invalid or unenforceable, the remainder will continue in force. No failure or delay by us in enforcing a right will operate as a waiver of that right. These terms constitute the entire agreement between the parties in relation to the service, unless replaced or supplemented by a written contract. If there is any inconsistency between a quotation and these terms, the quotation will apply only to the extent of the specific service details it sets out.

Gardeners West Hendon may assign or subcontract parts of the work where appropriate, provided the service remains delivered with reasonable care and skill. The customer may not assign the agreement without our written consent. Any notices under these terms should be given in a clear written form unless we agree otherwise. Verbal statements made before booking will not override these terms unless confirmed in writing.

Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute arising from or connected with the service, these terms, or any related quotation will be subject to the jurisdiction of the courts of England and Wales, unless the law requires otherwise. This ensures that the agreement is interpreted consistently within the UK legal framework and that both parties have a clear reference point for their rights and responsibilities.

By booking with us, you acknowledge that you have read, understood, and agreed to these terms. If you are unsure about any part of them, you should ask for clarification before confirming a booking. The aim of these terms is to support a straightforward, lawful, and professional service relationship that works fairly for both the customer and the gardening provider.